How it works
From first visit to booking the session after your first one.
1. Decide whether it is a fit
Read about the services, or book the free 15-minute call. The call is not a therapy session and nothing is expected of you in it.
2. Choose a time
You see the soonest available time and the full calendar. Times shown are real bookable capacity, checked against the practice calendar.
3. Pay and be confirmed
You pay at the time of booking. The appointment is confirmed only once payment has succeeded — never before.
4. Get your account
Booking creates your account. It holds your appointments, payments, receipts and messages in one place.
5. Join the session
A Join button appears in your account shortly before the session starts, and opens the session in your browser.
6. Book the next one
Booking again takes a few seconds — you are not asked for your details a second time.
The rules that apply
Paying
Payment is taken at the time of booking through a secure payment provider. Card details are never held by this practice. A receipt is available in your account as soon as payment succeeds.
Changing or cancelling
You can reschedule or cancel from your account. What is possible depends on how close the session is.
Messages
Messages are for practical questions about your appointments — booking, timing, payment and access.
Joining a session
Sessions are held through a secure video provider. The Join button becomes active shortly before the start time and opens the session from your account.