Terms of use and messaging policy

The rules for using this account: booking, payment, messages, and what this service is and is not for.

Placeholder structure — not the final document

The wording below shows where each part belongs and how it reads in context. The real document has to describe the system as actually built and be reviewed before launch — it is part of the practice's legal documentation.

Booking and payment

Appointments are confirmed once payment has succeeded, not before.

What messages are for

Messages are for practical questions about your appointments — booking, timing, payment and access.

What this service is not

It is not for situations that need immediate help, and it does not provide continuous monitoring.

Complaints

The route for raising a concern about your care belongs here.

OD-08 — not yet approved: What messages are for, how quickly they are answered, whether anything may be attached and how long they are kept are all still being confirmed.