Cancellation and rescheduling

When an appointment can be changed, and what happens to what you have paid.

Placeholder structure — not the final document

The wording below shows where each part belongs and how it reads in context. The real document has to describe the system as actually built and be reviewed before launch — it is part of the practice's legal documentation.

Changing an appointment

You can reschedule or cancel from your account. What is available depends on how close the session is.

If you have prepaid sessions

Whether a cancelled session returns its credit depends on the approved rule.

If you paid for a single session

Whether a cancellation is refunded depends on the approved rule.